*New Account Wholesale Buyers click here!

 

PRIVACY POLICY


Customer satisfaction is our main goal. We are ensuring your privacy as a customer. When you place an online order, we collect the following information: name, address, phone number, e-mail address, and credit card information.


We understand your concern about credit card security and we have provided the ability to encrypt your transactions using our Secured Sockets Layer (SSL), ensuring that your information remains private, protected, and secure. This means that your name, address, credit card numbers and any other information you provide through our SSL, cannot be read by anyone else. This way you can rest assured that your credit card information is safe and protected.


 

Frequently Asked Questions 

 

Q) Do you have a minimum purchase?

A) There is no minimum purchase required for on-line shopping for personal-use customers. However, the minimum for on-line WHOLESALE (business/ resale) purchase is $75 (EXCLUDING SHIPPING).


Q) Tell me more about wholesale minimum, please.

A) Our wholesale minimum is $75, in other words, A single wholesale order should be greater than $75 EXCLUDING SHIPPING COST. Every time when a wholesale order is placed, we will check if an order meets our wholesale minimum ($75). If a wholesale order is not greater than $75 minimum, the order will be considered to be retail order.  Therefore, retail pricing will be applied to that order.


Q) My order hasn't arrived yet, how do I track my order?

A) Call Customer Service at 770.936.0948 and find out your tracking number.  Use the tracking number at www.ups.com/tracking to check status of your order online. * UPS tracking number provided only upon request from customer.  Or, for United States Postal Service go to www.usps.com.


Q) What is your return & exchange policy?

A) ALL SALES ARE FINAL. However, if your purchase is defective upon delivery, return the unused item in its original packaging within 7 days from date of receipt for exchange ONLY.

  • The defective merchandise will be replaced or repaired at our discretion.  Credit will be issued to items that are out of stock or cannot be repaired.
  • All credits, if granted, will be reflected to your next order.  We do not give credit back to your credit card.
  • We do not accept any returns or exchanges for RHINESTONE ACCESSORIES and TIARAS.
  • 20% restocking fee will be applied to any returned items.
  • We are not responsible for any and all shipping charges that may occur for returning of items back to us for credit.

Q) How will my order be delivered and when should I expect to receive my order?

A) Most orders placed before 2 P.M (Monday through Friday) will be shipped UPS on the same day your order is made.  For USPS only, your order will be shipped from our warehouse the next day (Monday through Friday).   Small orders ONLY that meet our size specifications (1- 2 pieces of small items- rings, small bracelets, earrings ) will be shipped USPS.  Otherwise, 

additional shipping charges will apply and HURS will ship UPS Ground.  Your order must not exceed our size requirements to be shipped USPS.  Your order must fit properly for care and shipping in our designated box 5in.(W) x 8in.(L) x 1in.(W) to be shipped USPS. 

 

  • All orders are shipped by UPS Ground unless other UPS shipping method (overnight; 2nd or 3rd day) is specified by customer with email confirmation from customer.
  • USPS is only used for small items. Items that fit properly for shipping and care in small delivery box 5in.(W) x 8in.(L) x 1in.(H) will be shipped USPS.  Please make note additional charges will apply to shipping if appropriate option is not selected.  ONLY one or two small bracelets, earrings, and/or rings are for USPS.  All other items and multiple quantities will be shipped UPS in appropriate box and wrapped for care and handling of items.  We can not ship large or multiple items (3 or more items) by USPS.   We will only ship items over three or more and/or items that exceed our size specification by UPS Ground.  
  • In the event of item(s) being short from your order, we will ship only available items.  You will be notified about short items only if we receive a request from you.
  • We do not ship back orders unless we receive instruction to do so. Out of stock items at the time of shipment process will be cancelled for prompt delivery.  Please place another order within 1~3 weeks, when items become available (you will see photo again).
  • You should expect your delivery in one or two days for orders shipped within Georgia by UPS.
  • For orders shipped outside of Georgia, expect delivery time of 2-7 days by UPS.
  • Please use UPS ground map to calculate your approximate delivery time.
  • UPS tracking number provided only upon request from customer.
  • For small orders (1-2 pieces of small items) shipped by United States Postal Service, you should expect your delivery in three to five days.

 

Q) I live out of the state and I would like to exchange my item, what should I do?

A) Pack your merchandise in the original shipping box.  Please enclose a copy of the original invoice and state the reason for the return.  Insure your package for the full value of the merchandise and return it to us using the delivery service of your choice.


Q) I received an item as a gift but how do I return it or exchange?

A) If you would like to return your gift, please call 770.936.0948 and we can exchange the item or give you a store credit ONLY.


Q) What are your payment methods?

A) We accept VISA, MasterCard, American Express, Discover and Hur's Wholesale Mart Gift Cards (in store only).  Please make sure to enter your exact billing information (first and last name, middle initial, billing address, and credit card number, expiration date and security code) as it appears on your credit card statement.


Q) Item Availability?

A) We make every effort to keep sufficient stock of all items listed on our site.  Occasionally, we do sell out of certain products. If we are out of stock on an item that you have ordered, it will be reflected on your order total as well as your shipping confirmation.

* Special orders (certain item with certain quantity)--We will check item availability at once. if item(s) need(s) to be ordered, we will do so and you will get email confirmation from us for expected time & more options.  Payment should be completed prior to order with manufacturer.


Q) Can I order online and pick up at store on Buford Hwy?

A) Yes, just check PICK UP during check-out under shipping method.

 

Q) Texts & photos on our website.

A) All contents on HURSMART.COM, including texts & photos, are property of HURSMART.COM.  No contents on HURSMART.COM may be reused or copied without written permission.


Please Note:

  • Due to fluctuated market, Prices on silver jewelry and some of fashion jewelry are subject to change without notice.

  • In case of undeliverable situation, customer is responsible for UPS undeliverable return charge.

  • Ring sizes need to be specified in customer note section at first page of check out, otherwise, most common size (7 or 8) will be randomly selected.

  • Dear wholesale applicants--> Please wait until your application is approved before ordering.  You will have email confirmation from us. HURSMART.COM is not responsible for any price issue on order(s) placed without our approval.